Terms of Service may be revised, updated, replaced or discontinued, in whole or in part, at any time by Speed of Light Broadband. Customer will be notified of changes to the Terms of Service by (i) posting such revised Terms and Conditions on the SOL Web Site at http://www.solbroadband.com/ServiceAgreement.html , and/or (ii) sending Email to Customer notifying Customer of such changes.
Service Call Policy
If any support issue cannot be resolved via telephone or email, Speed of Light will send out a technician to diagnose the problem. If the problem or issue is found to be with any of the Speed of Light owned equipment or hardware we will fix or replace it at no cost to customer. If the issue is not due to our hardware or system customer will pay our current cost for a service call of $50.00. Service call fee does not include repairing customer's computer, software, routers etc and only includes a test of our system to verify proper working conditions.
Ownership, Safety and Return of Equipment
Customer acknowledges and agrees that all installed equipment (other than installed wire, cable, jacks etc) remains the property of SOL. Customer is responsible for the safekeeping and proper return of equipment to SOL upon termination of service. SOL will remove all SOL owned hardware at no charge to customer upon termination of service within 15 days of written notification to the notification address below or any email notification to billing@solbroadband.com that is acknowledged by Agent or representative of SOL in a return email or written acknowledgement received by customer. Any customer refusing to allow access to any representative of SOL to uninstall and remove hardware will result in customer being charged $10.00 per day lease rate until the hardware is returned or allowed to be uninstalled by an SOL representative. Any abandonment of hardware by customer without written notification will result in customer being charged the full retail replacement value of SOL owned hardware. Customer will be charged replacement cost in the event of any theft, fire, or damage to SOL owned equipment while at customer location.
Single entity ONLY
The services provided to you by Speed of Light Broadband are provided ONLY to the single Location/Building and Entity. Customer is not allowed to share, retransmit, or connect this service to any other residence, building, business or tenant including those at the same address without written permission from SOL. Any customer found sharing the connection with other buildings, homes, tenants, residences, etc may have their service immediately terminated. Sharing the service is theft not unlike distributing satellite TV services to your neighbors.
Prohibited Services
We do NOT allow ANY customers including business customers to run servers of ANY kind without permission from Us. This includes but is not limited to FTP, Game Servers, Video Servers, File Servers, Music Servers WWW, Email servers, File sharing/Peer to Peer or any other software which provides files, videos, music or data to others in an automated and unattended fashion. Any customer found running servers without permission will have their accounts severely limited in speed and number of allowed connections without notice. This is to protect the other customers and the entire network.
Service Usage Limitations
We offer unlimited use accounts for our customers HOWEVER we reserve the right to limit any account due to excessive use to protect our other customers. If you frequently use a Gigabyte or more per day your account will most likely be limited. Its highly unlikely through normal WWW surfing, email or software updates to use a Gigabyte a day even in a small business environment.
Antivirus software required
Customers are required to have up to date Antivirus software installed on all computers using the service. Any customer infected with a virus that harms the network will immediately be deactivated without notice until they have the issue solved. If you need help finding anti virus software or would like to obtain free software please contact us at support and we will be glad to point you to software you can download for free.
Written Notification Address
Any required written notification to SOL can be made to the following address:
Speed of Light Broadband
1540 Keller Parkway Suite 108
Box 309
Keller, TX 76248
