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Setting up an SOL Email account

Send an email to billing@solbroadband.com outlining how you would like your address to read. E.G. _____________@solbroadband.com. Billing will set up the address and email you a temporary password. Log in to www.mail/solbroadband.com with your new address and temporary password. Proceed to Settings, then Account Settings, to change the password.

Outlook Customer Email Account Settings

  1. In Outlook go to the toolbar at the top and select "Tools" and then under Tools select "Account Settings".

  2. Select POP3 for your email type.

  3. Outlook will attempt to "Auto Setup" your account. Please check "manually configure server settings or additional server types" in the bottom left as Auto Setup will not work.

  4. Fill out the setup screen as shown below using your email account information.* Please make sure you use your entire email address for your user name.

Outlook Express Customer Email Account Settings

  1. In Outlook Express go to the toolbar at the top and select "Tools" and then under Tools select "Account" or "Account Settings".

  2. Select POP3 for your email type.

  3. Fill out the setup screen as shown below using your email account information.* Please make sure you use your entire email address for your user name.

Customer Email Account Settings When outside the SOL network

  1. In Outlook Express go to the toolbar at the top and select "Tools" and then under Tools select "Account" or "Account Settings".

  2. Select POP3 for your email type.

  3. Fill out the setup screen as shown below using your email account information.* Please make sure you use your entire email address for your user name.

Forwarding Email From a Non SOL Account to Your SOL Account

After you have created an SOL email address you might like to forward messages from your previous address to your new SOL address. In Outlook the process is as follows:

The following steps explain how to create and apply a rule (rule: One or more automatic actions taken on e-mail messages and meeting requests that meet certain conditions, along with any exceptions to those conditions. Rules are also referred to as filters.) to your Inbox (which is where emails from a previous address should be going) or one of your private folders. To create a rule for a public folder, you must do so from the folder's Properties dialog box.

  1. In Mail, in the Navigation Pane (Navigation Pane: The column on the left side of the Outlook window that includes panes such as Shortcuts or Mail and the shortcuts or folders within each pane. Click a folder to show the items in the folder.), on the Tools menu, click Rules and Alerts.

  2. If you have more than one e-mail account (e-mail account: The server name, user name, password, and e-mail address used by Outlook to connect to an e-mail service. You create the e-mail account in Outlook by using information provided by your administrator or Internet service provider (ISP).) in your Outlook e-mail profile (Outlook e-mail profile: A profile is what Outlook uses to remember the e-mail accounts and the settings that tell Outlook where your e-mail is stored.), in the Apply changes to this folder list, click the Inbox to which you want the rule to apply.

  3. Click New Rule.

  4. Click Start from a blank rule.

  5. Under Step 1: Select when messages should be checked, click Check messages when they arrive, and then click Next.

  6. Under Step 1: Select condition(s), select the check box next to each condition that you want the incoming message to match.

  7. Under Step 2: Edit the rule description, click the underlined value that corresponds to the condition, and then select or type the necessary information.

In addition to the above, or if you prefer to just send an email to all the contacts in your address book alerting them to your new email address, the process in Outlook is as follows:

Mail All Address Book Entries in Windows Mail or Outlook Express

To send a message to all your address book entries easily in Windows Mail or Outlook Express:

  1. Start with a new message.

  2. Click on To:.

  3. Highlight all your contacts on the left.
        •   Click on the first contact.
        •   Hold down the Shift key.
        •   Click on the last contact.

  4. Click on Bcc:.

  5. Now click OK.

  6. Enter your email address in the To: field.

  7. Compose your message.

  8. Finally, click Send.

*IMPORTANT NOTE: A Temporary password should have been provided to you when your email account was created. Please make sure you are NOT using a default password or anything anyone might be able to guess like 12345, letmein, etc. Its best to use a combination of numbers and letters. Use our webmail utility to change your password from the default. Failure to change your password from the default WILL result in your email account being deleted for security purposes.