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Support

Setting up an SOL Email account

Send an email to billing@solbroadband.com outlining how you would like your address to read. E.G. _____________@solbroadband.com. Billing will set up the address and email you a temporary password. Log in to www.mail/solbroadband.com with your new address and temporary password. Proceed to Settings, then Account Settings, to change the password.

Outlook Customer Email Account Settings

  1. In Outlook go to the toolbar at the top and select "Tools" and then under Tools select "Account Settings".

  2. Select POP3 for your email type.

  3. Outlook will attempt to "Auto Setup" your account. Please check "manually configure server settings or additional server types" in the bottom left as Auto Setup will not work.

  4. Fill out the setup screen as shown below using your email account information.* Please make sure you use your entire email address for your user name.

Outlook Express Customer Email Account Settings

  1. In Outlook Express go to the toolbar at the top and select "Tools" and then under Tools select "Account" or "Account Settings".

  2. Select POP3 for your email type.

  3. Fill out the setup screen as shown below using your email account information.* Please make sure you use your entire email address for your user name.

Customer Email Account Settings When outside the SOL network

  1. In Outlook Express go to the toolbar at the top and select "Tools" and then under Tools select "Account" or "Account Settings".

  2. Select POP3 for your email type.

  3. Fill out the setup screen as shown below using your email account information.* Please make sure you use your entire email address for your user name.

Mail All Address Book Entries in Windows Mail or Outlook Express

To send a message to all your address book entries easily in Windows Mail or Outlook Express:

  1. Start with a new message.

  2. Click on To:.

  3. Highlight all your contacts on the left.
        •   Click on the first contact.
        •   Hold down the Shift key.
        •   Click on the last contact.

  4. Click on Bcc:.

  5. Now click OK.

  6. Enter your email address in the To: field.

  7. Compose your message.

  8. Finally, click Send.

*IMPORTANT NOTE: A Temporary password should have been provided to you when your email account was created. Please make sure you are NOT using a default password or anything anyone might be able to guess like 12345, letmein, etc. Its best to use a combination of numbers and letters. Use our webmail utility to change your password from the default. Failure to change your password from the default WILL result in your email account being deleted for security purposes.